Human Factors Researcher @ UMich
I aim to design usable and accessible intelligent systems based on a rigorous understanding of how humans interact with them.
Keywords:
Human-Computer Interaction; Human-AI Interaction; Human-Agent Teaming; Trust
Human Factors, User-Centered Design; Cognitive Engineering; Accessibility
Hyesun [h eh s uh n] Chung [ch UH ng]
Thanks to the incredible support I've received throughout my academic journey, I am honored to have recently been named a Barbour Scholar, awarded to selected recipients of the Rackham Predoctoral Fellowship. Also, I am grateful to be a recipient of the Kwanjeong Educational Foundation Study Abroad Scholarship, awarded through a nationwide selection process in South Korea.
Ph.D. Candidate, Industrial and Operations Engineering (IOE),
University of Michigan, Ann Arbor
Aug 2022 - May 2026 (Expected)
Dissertation Title: From Dyadic to Non-dyadic Human-Autonomy Interaction, Exploring Trust Dynamics and Human Behaviors
Since joining ICRL (Interaction and Collaboration Research Lab) directed by Dr. X. Jessie Yang, I have been deeply involved in exploring human trust in autonomy and how individual behaviors adapt based on personal characteristics, autonomy features, and system design. My primary focus is on non-dyadic human-autonomy interaction (HAI), which involves multiple humans and/or intelligent agents. My core research questions include:
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How can team metrics (e.g., team trust, team communication effectiveness) be defined and quantified?
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How do the behaviors and attitudes of others influence an individual's behavior and attitudes?
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How can we predict the real-time trust and behavioral dynamics?
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How can we promote and encourage human prosocial and altruism behaviors in HAI?
Please click here to learn more about my ongoing research studies!
M.S., Industrial Engineering
Seoul National University, South Korea
Mar 2020 - Feb 2022
Dissertation Title: Ergonomics Issues in Improving Kiosk Accessibility for Older Adults
B.S. (Industrial Engineering), B.F.A. (Industrial Design), B.B.A. (Business Administration)
Seoul National University, South Korea
Mar 2014 - Feb 2020
During my undergraduate and master's studies, I led and participated in numerous exciting projects that are fundamentally aimed at enhancing the user experience of products, services, and systems across various domains (e.g., self-service technology, transportation, mobile, AR/VR, etc.) through end-user data analysis and empirical research. Leveraging my unique interdisciplinary background in engineering, design, and business, I contributed to core project activities, which holistically encompass all phases of UX design: designing, prototyping, evaluating, and conducting data-driven analyses.
Please click here to learn more about the projects!